“We’re doing the work required to win back fans across Windows and Xbox”: Microsoft CEO Satya Nadella says the company is making foundational changes to fix Windows 11 and Xbox
Microsoft CEO Satya Nadella has acknowledged the company is undertaking foundational work to rebuild trust and engagement with consumers across its Windows and Xbox platforms, according to comments made during the company’s FY23 Q3 earnings call.
Nadella expressed candid recognition of the challenges facing both platforms and outlined Microsoft’s commitment to fixing them. The statement comes amid ongoing efforts to address consumer concerns and negative sentiment surrounding Windows 11 and the Xbox ecosystem. Beyond gaming and operating systems, Nadella indicated the company is also focused on strengthening its other consumer-facing services, including Bing and Edge.
The comments represent an acknowledgment from Microsoft’s leadership that significant work remains to restore consumer confidence in its consumer business divisions. By framing this as “foundational” work, Nadella suggested the company is pursuing deep, systemic improvements rather than superficial updates. The timing of these remarks during an investor call signals the importance Microsoft places on these recovery efforts within its broader strategic direction.