‘Average Valve W’: After some Steam Controller packages were sent to the wrong country, Valve is reportedly giving ‘any standard-edition title’ to affected shoppers
A small number of Steam Controller packages were accidentally routed to the UK instead of their intended destinations, but affected customers will receive compensation from Valve while awaiting corrected shipments.
The incident was initially reported by a Reddit user on the Steam Subreddit, whose Steam Controller was mistakenly sent to the UK. According to reports, Valve is offering affected customers a free game title of their choosing—any standard-edition game from its library—as compensation for the inconvenience and shipping delay.
The mishap comes as the Steam Controller continues to demonstrate strong demand. The device sold out immediately following its launch, leading Valve to implement a reservation system designed to prevent scalper hoarding and ensure more customers could obtain the peripheral without engaging in heated competition during initial sales windows.
While the exact number of affected shipments remains unclear, the incident appears to have been caught and is being addressed as customers wait for their packages to be corrected and rerouted to the proper destinations. Valve’s compensation approach—offering free games to affected customers—represents a customer-friendly resolution to the shipping error.