Now It’s Raised the Price, PlayStation Wants Your Thoughts on PS Plus
Sony has launched a customer feedback survey targeting PlayStation users following announced price increases for PS Plus across all three subscription tiers. The email survey aims to gather user sentiment on the service, with Sony noting that feedback will help improve the platform.
The survey questions focus on user satisfaction with key PS Plus features, including access to the subscription game library, online multiplayer capabilities, PlayStation Store discounts, the Share Play feature, 100GB cloud storage for game saves, and overall perceived value of the subscription.
In addition to satisfaction ratings, Sony is asking subscribers about their likelihood to renew their PS Plus membership when their current subscription expires, with response options indicating varying levels of renewal confidence. This metric appears designed to gauge retention risk following the price increase announcement.
The timing of the survey is notable, coming shortly after confirmation of membership tier price hikes. By soliciting detailed feedback across the service’s various features and value propositions, Sony appears to be assessing which aspects of PS Plus resonate most with users and which may require attention or justification given the higher costs.