Serial numbers on RTX Founders Edition graphics cards, including PC Gamer’s very own, are fading and apparently it’s causing a problem with RMA requests
Nvidia RTX Founders Edition graphics cards are experiencing a manufacturing defect where serial numbers fade over time, creating complications for warranty replacement requests. The issue has reportedly affected multiple GPU models, including the premium RTX 5090 FE, which retails for over $5,000.
According to user reports on Reddit, Nvidia’s customer service representatives are rejecting RMA (Return Merchandise Authorization) requests when serial numbers have become illegible or faded. This creates a significant problem: owners of faulty GPUs cannot process warranty claims because the hardware verification process relies on readable serial numbers, yet the company’s own products are failing to maintain legible identification markers.
The problem is particularly concerning given the high cost of modern graphics cards. As GPU prices continue to rise, reliable warranty coverage becomes increasingly important for consumer protection. The RTX 5090 FE’s $5,000+ price point makes this defect especially problematic—owners facing hardware failures are left without recourse.
The root cause appears to be in the design of the card’s serial number labeling, suggesting a quality control or materials issue in Nvidia’s manufacturing process. This incident highlights potential gaps in Nvidia’s customer service procedures, as the company has not publicly announced a workaround for customers with faded serial numbers or adjusted their RMA policies to account for this known defect.